Customers

At Nayara Energy, our customers occupy a central position in the organisation. We strive to cater to our customers' needs and provide solutions to their problems in a manner that is swift and convenient.

  • Toll Free
    Number
    We have launched a one-stop customer contact centre, where you can reach us and share your fuelling experiences. The customer contact centre is a toll free service. So if you would like to reach out to us regarding any query, complaints, suggestions or if you are interested in becoming a franchisee do feel free to reach us on
    1800 1200 330
    (Monday – Saturday, 9:00 am to 6:00 pm)
  • Quality and
    Quantity Focus
    Nayara Energy owns India’s second largest single site refinery at Vadinar, Gujarat, producing high quality Euro IV and V grade products. To ensure that the dispensed products are of the finest quality and correct quantity, we regularly monitor our fuel stations through frequent checks. These periodic surprise inspections allow us to ensure that our valued customers get the right quality and quantity at all times.
  • Growing
    Network
    Nayara Energy owns and operate 4,500+ Essar fuel retail outlets and an additional 2,600+ outlets are at various stages of commissioning.
  • Multiple Payment
    Options
    Our customers can pay their bills through cash, credit cards and debit cards making their purchases convenient, safe and hassle-free.
  • Fleet
    Programs
    For fleet owners, we have launched our fleet program 'EFP'. The program includes small, medium and large fleet owners along with other large diesel consumers. The mobile based fleet program will engage and reward fleet owners and drivers.
  • Lubricants
    We provide an array of lubricant brands across different grades that will help you in maintaining the vehicle for a better ride.
  • Well - Trained
    Staff
    The staff at our Essar fuel stations is courteous, well trained and geared up to take care of your fuelling needs, at all times.
  • Amenities
    Essar petrol pumps provides clean & cool drinking water, free air for tyres and well-maintained, hygienic washrooms for men and women. We also have adequate parking spaces for trucks, along with a separate area for resting.
Call us

Customer Care
toll free no 1800 1200 330

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