At Nayara Energy, our customers occupy a central position in the organisation. We
strive to cater to our customers' needs and provide solutions to their problems
in a manner that is swift and convenient.
We have launched a one-stop customer contact centre, where you can reach us
and share your fuelling experiences. The customer contact centre is
a toll free service. So if you would like to reach out to us regarding any query,
complaints, suggestions or if you are interested in becoming a franchisee do feel
free to reach us on
1800 1200 330
(Monday – Saturday, 9:00 am to 6:00 pm)
Nayara Energy owns India’s second largest single site refinery at Vadinar, Gujarat,
producing high quality Euro IV and V grade products. To ensure that
the dispensed products are of the finest quality and correct quantity, we regularly
monitor our fuel stations through frequent checks. These periodic surprise inspections
allow us to ensure that our valued customers get the right quality and quantity
at all times.
Nayara Energy owns and operate 4,500+ Essar fuel retail outlets and an additional
2,600+ outlets are at various stages of commissioning.
Our customers can pay their bills through cash, credit cards and debit cards
making their purchases convenient, safe and hassle-free.
For fleet owners, we have launched our fleet program 'EFP'. The
program includes small, medium and large fleet owners along with other large diesel
consumers. The mobile based fleet program will engage and reward fleet owners and
We provide an array of lubricant brands across different grades that will help
you in maintaining the vehicle for a better ride.
The staff at our Essar fuel stations is courteous, well trained and geared up
to take care of your fuelling needs, at all times.
Essar petrol pumps provides clean & cool drinking water, free air for tyres
and well-maintained, hygienic washrooms for men and women. We also
have adequate parking spaces for trucks, along with a separate area for resting.